Privacy Policy – Mother Earth Commodities 

1. Introduction

Mother Earth Commodities (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy is in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), which regulates how personal information must be processed in South Africa.

By using our website or providing us with your personal information, you agree to the terms of this policy.

2. What Personal Information We Collect

We may collect and process the following information:

  • Full name and surname

  • Contact details (phone number, email address)

  • Delivery and billing address

  • Company details (if applicable)

  • Payment-related information (processed securely via third-party providers)

  • Any other information you provide when contacting us or placing an order

3. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process and fulfil orders

  • To communicate with you regarding orders, enquiries, or services

  • To provide customer support

  • To improve our products, services, and website

  • To comply with legal and regulatory requirements

We will only process your personal information for a specific, lawful purpose as required by POPIA (Cookiebot).

4. Sharing of Personal Information

We do not sell, share, or disclose your personal information to third parties outside of our company and employees, except:

  • Where you have given explicit consent

  • Where it is necessary to fulfil your order (e.g. courier services)

  • Where required by law or regulatory authorities

All employees and authorised personnel are required to treat your personal information as strictly confidential.

5. Storage and Security

We take all reasonable and appropriate technical and organisational measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Alteration or disclosure

Your information is stored securely and only accessible to authorised personnel.

6. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal, tax, or regulatory requirements

7. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal information

  • Object to the processing of your personal information

  • Withdraw consent at any time

These rights are part of your legal protection under South African privacy law.

8. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. You may disable cookies in your browser settings, but this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Information

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:

Mother Earth Commodities
Email: info@mother-earth.co.za
Phone: 073-867-6715

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